Shipping and Returns
Due to the nature of how jewelry is worn in relation to our bodies, we accept returns up to 7 days from delivery. After, if an issue arises with your purchase, unfortunately we can’t offer you a refund or exchange- unless brand has been contacted and special circumstances have been explained. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that the item/s have been received and let you know if it has been accepted/rejected for return/refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Within a certain amount of days, depending on your payment method, your refund will be posted.
We do not provide returns or refunds when using a third party to receive the items.
Gift cards are not refundable.
Late or missing refunds (if applicable):
If you haven’t received a refund within 7-10 days of our confirmation of your return, please contact your bank or credit card company. It may take some time before your refund is officially posted depending on your original payment method. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at brooke@binkyandlulu.com.
Sale items:
No refunds, no returns.
Exchanges:
No exchanges.
Reach out immediately if purchase arrives defective or damaged. Within 7 days from delivery.
Shipping:
Orders will ship 2-5 business days after being placed.
Free shipping.
Unworn / untarnished items can be exchanged for credit or refund within 7 days of delivery. We do not cover return shipping.
Return Information:
Contact brooke@binkyandlulu.com with subject heading (Return and Order Number).’
Returns shipping address:
BINKY AND LULU
2 Main St.
BLDG 18, Suite 226
Biddeford, ME
04005 United States
Customer is responsible for return shipment costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.